The Land Transport Authority significantly progressed its corporate change initiative towards an effective, efficient customer focused and honest service provider.

The Key Achievements and major developments in LTA are:

1. The launch o the new logo and vision around which the new Authority‘s brand is being built.
2. The commencement of the accreditation program for vehicle repair workshops (garages). This program is designed to raise the quality of service provided by garages. Accreditation gives the public confidences that the workshop will provide a quality repair and maintenance service to their vehicles.
3. The improvement in reporting and tackling of transactions which has helped reduced corruption and improve revenue and enable an improved customer service.
4. The completion of the Land Transport Sector Study, the recommendations of which will be the basis for plans to improve the public service vehicles sector.
5. The increased effectiveness of road safety enforcement that has caused more vehicles owners and driving license holders to renew their vehicle registration and license respectively.

All these are the latest development which has been untaken by the Land Transport Authority.

1. Licensing Authorised Motor Vehicle Dealers – This effectively brought AMVDs under a central and standardised control in that those applying for licences needed to fulfil certain requirements including
   • Storage of spare parts for vehicle type being sold from that outlet,
   • Adequate parking facility for the public,
   • Showroom facility,
   • Ramp,
   • Office and Reception area, and
   • Must operate out of a commercial and not residential area.
2. Licensing of Authorised Motor Vehicle Inspection Business – This allows for the inspection of motor vehicles at private garages which have met the mandated requirements.
3. Licensing of Authorised Motor Vehicle Inspectors – This licences individuals to carry out vehicle inspection for the purposes of registering a motor vehicle.
4. Minibus – While there was an amendment to the Land Transport Act in 1999, on the issue, nothing had been done until the LTA started to process and issue licences to legalise minibuses. Since 2000 the LTA had received over 500 applications. To date less than 100 applications have been approved. The problem has been the inability of applicants to fully satisfy requirements.
5. Customer Service area. These have been demarcated in each office and efforts are underway to make them more customer friendly. Renovations have taken place in Valelevu, Suva, Sigatoka, Nadi, Lautoka, Ba, Labasa and Seaqaqa. Plans are to also have customer service centers in towns where the LTA is not situated like Navua, Sigatoka, Ba, Labasa, Korovou and Nabouwalu.
6. Yellow Numberplates – are now the norm for any Public Service Vehicle (PSV). It makes it easier for members of the public to identify and also cuts down on the incidence of illegal activities in this area. There was stiff opposition to the introduction of this from the Fiji Taxi Union and had to be resolved in High Court. All white number plates on PSVs are superseded and therefore illegal.
7. Enforcement Regime – The LTA beefed up its regulatory functions when it launched its regime in the first quarter of 2004. The move is meant to clamp down on a lot of illegal activities on the roads. This is meant to try and uplift road safety and awareness on road safety for the public. While they have come under a lot of criticisms, it must be understood that they are there to ensure that all road users practice road safety.
8. IT Interface – makes it possible for all LTA offices to interface and exchange information. The R&L is now national and is available at all LTA offices. Discussions are underway to make this information available to the Police and Judiciary. Plans are to introduce notebooks to the field to enable the Enforcement to access the R&L directly without having to have someone on tap by telephone all the time.
9. PSV PMS – The LTA is in the process of regularizing its data on PSV to make it easy to make the correct decision on the approval, or otherwise, of applications based in correct information. To date the data bank for PSV has been bulky because it has not been reviewed or streamlined to make it user friendly.